Discussion topic: Router keeps dropping out
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Message posted on 27 May 2026 04:41 PM
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Router keeps dropping out
Router dropping out every thirty to fourth minutes. Router showing orange lights on both internet and voice before regaining connection after a few minutes. No known issues in area and everything else is working well. Sky router is approx 6 months old
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Message posted on 27 May 2026 04:41 PM
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Re: Router keeps dropping out
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 27 May 2026 05:15 PM
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Re: Router keeps dropping out
Thanks, everything is showing green and there has been no improvement. I think it may be a router issue
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