No Connection

[vincenzo58]

Our internet has been down (connection but no internet) since 8am yesterday and our hub (white) has a green light but the PON light on the wall connector is red. Landline also isn't working 

[Tom-W19]

Hi @vincenzo58 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147