WiFi keeps dropping on devices and unable to make calls

[Amy141414]

Every time I make a phone call my call will drop as my Wi-Fi isn't strong enough. I'm unable to watch videos or load social media on my phone as the Wi-Fi doesn't seem to let me get on anything. It has been happening quite frequently but now a lot worse. I don't seem to have an issue with my sky glass TV. The Wi-Fi seems to connect to that completely fine but when it comes to iPads and phones, it doesn't seem to work.

[Tom-W19]

Hi @Amy141414 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147