No Broadband have 7 days

[ClammentKung]

I have been without broadband for 7 days in a row, and I wonder how to handle it.

[ClammentKung]

I have called the customer service assistant but could not follow up to and can not answer when I can reply normally available online.

[ClammentKung]

I wonder if this month's broadband fee can be waived?

[Daniel0210]

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@ClammentKung wrote:

I have been without broadband for 7 days in a row, and I wonder how to handle it.

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@ClammentKung 

You need to contact Sky and report it. They will pass it to Openreach to investigate. 

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).