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Discussion topic: Newly installed fibre not working

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This message was authored by: Redryan1

Message posted on ‎19 Nov 2025 11:06 AM

Newly installed fibre not working

Installer has just been and installed hub in an outbuilding therefore no signal in the house due to hub position and stone walld

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎19 Nov 2025 11:25 AM - last edited: ‎19 Nov 2025 11:30 AM

Re: Newly installed fibre not working

Posted by a Superuser, not a Sky employee. Find out more

@Redryan1 

 

That's unfortunate: weren't they being supervised, and the location not discussed beforehand?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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