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This discussion topic has been answered Discussion topic: New wifi hub

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This message was authored by: jonto53

Message posted on ‎10 May 2026 04:48 PM

New wifi hub

I received a email around six weeks ago about receiving a new hub from you?

At the time I was on holiday and forgot all about it. 
since coming home I have tried to open the message from you but I can not get the information to load. 
Would it be possible for you to look into the mater. 
Regards Derek. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎10 May 2026 04:54 PM

Re: New wifi hub

Posted by a Superuser, not a Sky employee. Find out more

@jonto53 

I have moved your post to the correct board. 

This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Give Sky a call to discuss the upgrade (dial 150 free from your Sky Talk landline). 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎10 May 2026 04:54 PM

Re: New wifi hub

Posted by a Superuser, not a Sky employee. Find out more

@jonto53 

I have moved your post to the correct board. 

This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Give Sky a call to discuss the upgrade (dial 150 free from your Sky Talk landline). 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: jonto53

Message posted on ‎10 May 2026 04:55 PM

Wi-Fi replacement Hub

Can I recieve a new hub as the old one receives no updates 

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Message posted on ‎10 May 2026 04:57 PM

Re: New wifi hub

Posted by a Superuser, not a Sky employee. Find out more

@jonto53 

If the email was about ordering a replacement hub as the one you have got will not receive anymore updates then you should be able to use this link to order the free replacement:

 

https://sky.com/skyhuboptions

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Message posted on ‎10 May 2026 05:02 PM

Re: Wi-Fi replacement Hub

Posted by a Superuser, not a Sky employee. Find out more

@jonto53 

I have merged your question to the other post you made about this where it has been answered with a link to where you can order it from.

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