15 Jul 2024 07:39 PM
16 Jul 2024 11:19 AM - last edited: 16 Jul 2024 11:29 AM
Posted by a Superuser, not a Sky employee. Find out more
@DrIf wrote:
I've not as yet used the sky box as it came with instructions not to plug it into the TV until the sky engineer has visited.
A Stream puck can be used for viewing subscription television content over broadband from any ISP.
https://www.sky.com/help/articles/setting-up-sky-stream
You may be confusing this with the Sky Hub (broadband router) : that would have an instruction to wait for the Sky broadband activation date before plugging it in (to a phone socket or ONT, not a television)
15 Jul 2024 08:54 PM
Posted by a Superuser, not a Sky employee. Find out more@DrIf How is your Sky TV service to be connected? Is it via Sky Q or Sky Glass or Sky stream?
Do you already have broadband with another provider?
16 Jul 2024 04:48 AM
Hi @Highlinder this is from the email after I placed my order.
16 Jul 2024 10:23 AM
Posted by a Superuser, not a Sky employee. Find out more@DrIf Do you already have internet from another provider and your Sky stream is a self install.
16 Jul 2024 11:19 AM - last edited: 16 Jul 2024 11:29 AM
Posted by a Superuser, not a Sky employee. Find out more
@DrIf wrote:
I've not as yet used the sky box as it came with instructions not to plug it into the TV until the sky engineer has visited.
A Stream puck can be used for viewing subscription television content over broadband from any ISP.
https://www.sky.com/help/articles/setting-up-sky-stream
You may be confusing this with the Sky Hub (broadband router) : that would have an instruction to wait for the Sky broadband activation date before plugging it in (to a phone socket or ONT, not a television)
16 Jul 2024 11:32 AM
Posted by a Superuser, not a Sky employee. Find out more
If the Sky box has an HDMI port and a single ethernet socket then it's for television.
If it has four ethernet ports, phone sockets and no HDMI then it's a broadband router.
17 Jul 2024 10:11 PM
Rather upsetting that all this came with zero instructions on how to use and I have had a service I could have used and am bring billed for. Pretty poor first experience ......it's going to take a month to get the broadband from order date. Yet I get a TV box and the less than perfect broadband from the old provider is supposed to suffice?
Plugged in and can't really see a good picture so back to old BT box and fingers crossed next week new broadband sorts it.
18 Jul 2024 06:57 AM
Posted by a Superuser, not a Sky employee. Find out more
@DrIf wrote:
.....it's going to take a month to get the broadband from order date. Yet I get a TV box and the less than perfect broadband from the old provider is supposed to suffice?
That's correct: a Stream television puck can be shipped next day from warehouse stock, but Openreach has a minimum ten working day lead time to carry out a broadband switch (often longer during holiday season or for FTTP provisioning)
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