New to Sky, four green lights but cant connect

[roadsidegimmick]

New to SKY, connection date is today however plugged the hub in and despite the hub displaying four green lights, im unable to connect any devices to the hub.

When I run the troubleshoot function on the app (whilst on 4g), it says theres no issues, so not able to book engineer or get any further. 

Anyone got any ideas how to fix?

Attached pic of openreach box incase relevant, the black cable is fitted into the WAN input on the back of the hub, as per the how-to, and I have no other cables attached (aside from power cable).

[cookiemonsteruk]

@roadsidegimmick 

What lights are on the sky hub?

It could be 24:00 this evening before data flows

[roadsidegimmick]

thanks for your quick reply @cookiemonsteruk 

so i have constant green lights on power, internet, wifi and voice

Ah didnt realise it could take as long as that, perhaps I'm being too eager 😄

[cookiemonsteruk]

@roadsidegimmick 

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@roadsidegimmick wrote:

thanks for your quick reply @cookiemonsteruk 

so i have constant green lights on power, internet, wifi and voice

Ah didnt realise it could take as long as that, perhaps I'm being too eager 😄

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Green on the internet means broadband has already been activated by sky. 

[cookiemonsteruk]

@roadsidegimmick 

Which hub did you receive the black sr203 or the white sky max hub

Try switching the ont and sky hub off at the socket and then on again

[roadsidegimmick]

@cookiemonsteruk  tried done the old off and on again several times today to no avail unfortunately! its the black SR203.

[cookiemonsteruk]

@roadsidegimmick 

I'm flummoxed.  What devices are you trying to connect?

[roadsidegimmick]

@cookiemonsteruk  yeah it's odd for sure, I've tried to connect my iPhone, MacBook, windows laptop, smart tv. The hub shows up to connect to from available networks on each device, then once I've put the password in and try to load anything, nothing works!

Which is why I'm wondering now if it's some kind of configuration issue...

[cookiemonsteruk]

@roadsidegimmick 

Apple products do have issues connecting but the smart tv and windows devices should work no problems

Could you use ethernet on your tv or windows device ?

[peter-marlow+1966]

I have the setup, but where you have a black ethernet cable  going  from the o n t box to  the hub  I have a white lead 

[roadsidegimmick]

@cookiemonsteruk  tried to connect to the tv via ethernet but saying connection failed. I'm at a loss here, wonder if it could be a faulty hub

[cookiemonsteruk]

@roadsidegimmick 

A fauly hub would explain a lot

Certainly skys first solution would be to replace it

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland