New sky max hub not activating

[Chrisee]

@Phoenixsmart I haveescalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Phoenixsmart.

[Kat8584]

I am still having issues connecting my sky pod even though my sky max hub is now activated. I've tried different points throughout the house so it's somewhere in the middle of the house but it just doesn't want to connect. I've gone from own issue to another now.

[John+B]

I think you should get  a Sky Engineer to inspect your set up - I had 2 x visits by Sky Engineers. The most recent visit by the Engineer went around the house with a Sky X-Ray device and showed me were the signals were weak - we have 20 devices and only 2 Echo Dot devices have weak connections (although still working OK). The Sky Max Booster was moved slightly as recommended by the Engineer. We now have a working system. So get an Engineer visit arranged.

[Addie15]

Update-We are closing this invite due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[CCT60]

I have same issue and they are sending an engineer out.

[Catherineg1]

I am also having the same problem. Sky hub max activated on 22nd October. Still waiting for app to complete activation. I have called Sky every day since as they keep advising a power reset and to wait 24 hours!

[Dorsetdude]

Sky hub delivered Monday spent over three hours on phone with 10 different people sky engineer came out and said hub not activated on my sky app although shows linked on his iPad and until it was he couldn't do anything. Have to wait for this should only take 20 mins! here we are Saturday and still scrolling saying hub not set up. Am so fed up and sick of the incompetence am fulltime carer

and don't need this internet vital for my work. 

[Hellaton]

Can you escalate for me too? Same issue 😞 

[BSP1]

The same thing is happening to me.

Will arrange an engineer visit as I think it's stuck in the firmware loop pending an update. Also managed to get a pod sent out but I can't get this setup as a result. I opted for the Gigafast so hopefully the engineer can add a few more pods around the house. 

[gazza37]

I'm having the exact same problem, I'm so fed up I'm going to cancel my sky internet and go to another provider 

[gazza37]

Same as me 😞 

[Dorsetdude]

Best thing I have done is switched to EE tv and broadband and mobile saved myself£100 a month they also paid my get out of sky contract fee

too. works amazingly in my tricky long house for the WiFi signal with only one booster. Piece of cake to set up is absolutely brilliant. I was a

sky customer for years. No regrets other than wish I had moved over years ago from sky 

[Dorsetdude]

Check out my reply switched away from sky best and money saving thing I did