New sky customer left without broadband with no resolution in sight

[Fernr92]

I am a new customer, ordered my services on 11th August, sky glass & TV activated on 13th August. Its now 11th September and i have no broadband with no installation date in sight.  Sky engineer visit to install broadband was booked for 6th September but noone turned up or even bothered to let me know  noone was coming. Now noone at sky can help and I'm just being told open reach can't send an engineer out and sky basically have no idea how long it will be until they do. My virgin service has now been deactived so i am left without broadband, unable to use my sky glass tv and unable to work from home with no one able to give me a date for my services to be switched on. Absolutely appealing service from sky, regretting the move from virgin already.  

[TimmyBGood]

@Fernr92 

Unfortunately moves from Virgin to an Openreach-based ISP can be the most likely to encounter problems because it's far from unknown for properties historically connected to the private Virgin coaxial cable network to have no Openreach connectivity at all (either fallen into disrepair or actually removed by current or previous inhabitants).  It's also a problem that Virgin is currently outside the Ofcom-mandated 'one-stop' switch system, although this is due to change next year.

Although it's too late to help you, best advice is always to keep the Virgin service going, even if this is at increased cost, until the Openreach connection is known to be functional, or to order service from the alternative ISP well before the Virgin contract is due to end.