This discussion topic has been answered Discussion topic: New router

This message was authored by: dontpanic · ‎19 Nov 2024

I have just noticed that all that has been delivered is an internet cable - no router or power cable but I cannot find an email address to send to them to ask if the engineer can bring those things when he comes

This message was authored by: Chrisee · ‎19 Nov 2024

@dontpanic you have been sent what Sky call a "update kit" as your current router can be connected with the new cable. All current Sky hubs can be used with full fibre and services over copper.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee · ‎19 Nov 2024

@dontpanic you have been sent what Sky call a "update kit" as your current router can be connected with the new cable. All current Sky hubs can be used with full fibre and services over copper.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: dontpanic · ‎22 Nov 2024

Thank you

This discussion topic has been answered Discussion topic: New router

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