Hi, got new router last week and was told to return old one. I still have original box etc (5 years old) but have been given no means to return it. Call handler told me that the delivery agent would take the old one when he delivered the new one but it was Royal Mail so it wasn't collected. Called Sky back and got nowhere, don't want to be billed for it so any advice appreciated, thanks
Posted by a Superuser, not a Sky employee. Find out more
@Busboyelite You can use any packaging as long as it’s secure and remember to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
@Busboyelite Which router is the older one from the link below Unless you are asked to return he router keep hold of it as a back-up just incase something goes wrong.
The above comment in your original post was the reason for the reply I gave.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
@Busboyelite The older Sky Q hub is being phased out and from what has been seen on the forum that they need not be returned. If you are not asked to return or told to recycle it yourself you will have your answer.
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