New router - returning old one

[Busboyelite]

Hi, got new router last week and was told to return old one. I still have original box etc (5 years old)  but have been given no means to return it. Call handler told me that the delivery agent would take the old one when he delivered the new one but it was Royal Mail so it wasn't collected. Called Sky back and got nowhere, don't want to be billed for it so any advice appreciated, thanks 

[Daniel0210]

@Busboyelite 
You can use any packaging as long as it’s secure and remember to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Highlinder]

@Busboyelite  Which router is the older one from the link below Unless you are asked to return he router keep hold of it as a back-up just incase something goes wrong.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Busboyelite]

Thanks @Daniel0210 

Now got 2 conflicting replies , one say return, one says keep hold !!

It's a "sky q hub" that has been replaced 

[Busboyelite]

Thanks @Highlinder 

Now got 2 conflicting replies , one say return, one says keep hold !!

It's a "sky q hub" that has been replaced 

[Daniel0210]

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@Busboyelite wrote:

Hi, got new router last week and was told to return old one. 

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@Busboyelite 

The above comment in your original post was the reason for the reply I gave.

[Highlinder]

@Busboyelite  The older Sky Q hub is being phased out and from what has been seen on the forum that they need not be returned. If you are not asked to return or told to recycle it yourself you will have your answer.

[TimmyBGood]

@Busboyelite 

It appears that Sky isn't requiring return of Q Hubs any more: they are all due to become obsolete with the end of PSTN.

I'd suggest hanging on to it for a while though.

[Busboyelite]

Thank you 

[Busboyelite]

Thank you 

[Crlaiz]

Hi, 

I recently received and email from Sky saying that my hub was outdated and needed to be replaced. In that email they said the following: 

If you decide to move to a newer hub, please remember to return the old one to us. Here are some instructions on how to do so.

I followed the instructions to request a new one, and the confirmation email I received later said this: 

There's no need to return the following Sky equipment:

Sky Q Hub

You won't be charged a non-return fee for this kit. All we ask is that you recycle it responsibly should you choose not to keep it. If you're unable to recycle the equipment, you're still welcome to send it back to us.

Here's how to recycle or return your Sky equipment for free

So yes, conflicting instructions. However I take the latter communication as the prevalent one, so I'll keep the old hub for a while and then I'll recycle it locally. 

I hope this helps

[Daniel0210]

@Crlaiz 

I exchanged my Sky Q hub for a Broadband hub in February 2025 after receiving the same email. I didn't need to return the Sky Q hub.