New router poor connection

[Sferrie]

As above 

[Tom-W19]

Hi @Sferrie 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Sferrie . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Sferrie]

Yes I still need help 

[Greenfingers001]

Hi there @Sferrie , I’ve re escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147