New router help

[Toca]

Hi. The engineers just been out and told me I need a new router. Phone number doesn't work and want to talk to someone, not the whole community please. How do I contact you

[Highlinder · Accepted solution]

@Toca  Does your landline still work?

[Toca]

Yes landline works. Engineer couldn't fix the problem. Said it could be the router. Order a new router

[TimmyBGood]

---

@Toca wrote:

Engineer couldn't fix the problem. Said it could be the router. Order a new router

---

Which is 'engineer' speak for " no idea, and I'm late for my next job "  ; )

[Toca]

Mesh don't think so. Didn't seem to be in a rush  and was helpful. All cables ok and found the dropouts were legit. Could only be a router problem. Sorry for delay I'm new to this awkward forum

[Highlinder]

@Toca  where was the engineer finding the droupouts and how did they get to it being the router that was at fault?

[Toca]

That doesn't concern me. He told me to get a new router but need to contact sky but as everything's automated to their questioning and phone numbers don't work how do I get in touch with them

[Highlinder]

@Toca  You can dial 150 on your landline if that is working correctly, but if not you can find a number at the bottom of the link below under " Need more help "

https://www.sky.com/help/home 

[Toca]

150 is EE not sky. Well that's who it puts me through to. I'll try the link. Thank you 

[cookiemonsteruk]

@Toca 

150 is a standard number for all openreach isp's their system detects what openreach phone/broadband provider you are with

[Toca]

The link is to the app. I have the app and just sends you to here, the forums, to automated chat. I have the app

[Chrisee]

@Toca to be honest. I doubt a new router will lhelp but I am escalating your post to a Sky team who support the forum. Expect an ivitation to an online chat through the forum where a chat icon will be added.

[Toca]

Ok nice thank you. Sorry I'm new to this forum

[Highlinder]

@Toca  Was that number you tried to dial on your landline?

[Toca]

No my mobile. I've not got a landline phone. It's disconnected as phone doesn't work. Prefer mobile