New router & booster

[pbrush]

Had a new router supplied in February have experienced slow connection. Had an engineer from BT confirmed the supply was ok to the house. New booster supplied this week. It will not connect to the router. On my Sky app it has being trying to register the router before the booster will operate. Rebooted several times even replaced the My Sky app and tried again. The app will not recognise the router.

[Tom-W19]

Hi @pbrush 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147