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Discussion topic: New max hub not connecting

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Mhf73
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This message was authored by Mhf73 This message was authored by: Mhf73

New max hub not connecting

‎24 Dec 2024 11:48 AM

My new hub arrived yesterday and just will not work constant flashing light tried everything but nothing when i plug my old hub back in all is working

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: New max hub not connecting

‎24 Dec 2024 12:05 PM

Posted by a Superuser, not a Sky employee. Find out more

@Mhf73 continue using your old hub but I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted hopefully before Christmas. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Addie15
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Re: New max hub not connecting

‎24 Dec 2024 12:08 PM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Mhf73.

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