Pon light

[Jweah]

Engineer came and installed on the 21st November. Was here for 2 hours and came back to me and said he couldn't do it for whatever reason and said a "specialist will visit next week" a month later and a contractor came and told me that he had installed the fibre cable into the wrong box so she installed into the correct one and all was good. I was connected for all but 7 hours before a solid red PON light appeared. Sky app says all is good with my connection but clearly it's not and I tried to get through to them this morning and the phone kept getting disconnected and the ai bot chat is useless and refuses to put me through to someone who knows what they're talking about. A month with no WiFi is a joke but expecting me to pay my bill as well is just the icing on the cake. I do not know where to turn but here. 

[Chrisee]

@Jweah not a lot can becdone before Christmas but I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted as soon as possible. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Jweah an invite to chat.
Please be aware, our Community chat closes at 6pm tonight and will re-open on 27th December at 8am.

[Addie15]

Update-We are closing this invite now but if you still need help, please let us know so we can re-escalate this for you. Thanks.