New install

[BeckyBo1]

Hi

Can anyone help?

My Sky Broadband activation date was 21st Nov.

I am on my 2nd hub.

Still doesn't show on my products in the app.

Sky just keep saying all looks ok 

A friend has checked the ONT box is working.  He also checked all my connections.

The hub just won't activate.

Sky won't send an engineer as everything is working according to them.

What's gone wrong.

How do I fix it?

[David382]

Is cancelling to be thought about?

[jamesn123]

Hi @BeckyBo1 

Unfortunately it sounds like you may need to just keep calling Sky to try and press the issue. If no movement is made, you may want to raise a complaint. 

https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-complaint/articles/product-se...

[BeckyBo1]

I think that may be what I do!