New install keeps dropping out

[Imoanayyy]

We had full fiber installed three days ago in the new house and the connection keeps dropping out trying to watch a film is near impossible as it keeps going to a blue screen! Any advice 

[Brill+Gill]

Hi @Imoanayyy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141