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Discussion topic: New hub

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DudleyH
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This message was authored by DudleyH This message was authored by: DudleyH

New hub

‎30 Oct 2024 01:13 PM

still waiting for my new sky broadband hub. I'm a new customer and my account went live on Monday, so I've got no internet
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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: New hub

‎30 Oct 2024 01:17 PM

Posted by a Superuser, not a Sky employee. Find out more

@DudleyH 

 

Does it say anything in my orders on your my sky app?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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DudleyH1
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Re: New hub

‎30 Oct 2024 01:24 PM

Still pending on app. It's for a superfast broadband 

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: New hub

‎30 Oct 2024 01:28 PM

Posted by a Superuser, not a Sky employee. Find out more

@DudleyH 

 

I've escalated your post via the community chat. This link explains how it works

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for a red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Mr+Flibbles+86
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Re: New hub

‎30 Oct 2024 02:17 PM

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @DudleyH to chat.

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Mr+Flibbles+86
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Re: New hub

‎01 Nov 2024 02:23 PM

Posted by a Sky employee

We are still looking to help you @DudleyH . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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DudleyH1
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Re: New hub

‎01 Nov 2024 02:46 PM

Phoned up sky. My address was not right. Sorted now and there going to send me a hub.

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