Discussion topic: New hub
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Message posted on 27 Jan 2026 06:23 PM
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New hub
Need a new hub sent out been without Internet for 3 days now and have made 3 phone calls without any help
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All Replies
Message posted on 27 Jan 2026 06:26 PM
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Re: New hub
What's the issue that makes you believe a replacement hub is the solution?
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 27 Jan 2026 06:28 PM - last edited: 27 Jan 2026 06:28 PM
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Re: New hub
@Chrisstocky So do you know if one is on it's way to you, looking at your orders you would expect to see it attached unless the sky CS tested and did not consider it a hub fault but after 3 conversations by now would expect you have the correct info!
Message posted on 27 Jan 2026 06:39 PM
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Re: New hub
No power going to the hub and no lights on the hub when plugged in would suggest that the hub is broken.
Message posted on 27 Jan 2026 06:45 PM
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Re: New hub
@Chrisstocky Have you looked at the rest now, or do you trust CS has it sent out to you, may just be the PSU unit faulty!
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