New hub not working. Only 2 lights on

[JasonGodden]

My new Sky hub doesn't appear to be working properly. I only have 2 out of 4 lights on. Any help would be appreciated 

[cookiemonsteruk]

@JasonGodden 

Is it your internet and phone lights?

Why was the hub replaced? Did you experience similar issues

[JasonGodden]

Thanks for quick response. 
my hub was replaced as it was inaccessible to change any settings. Sky couldn't even access it. 
I swapped from Virgin a while back & some of my devices, cctv, floor lamp etc, wouldn't connect to 2.4/5Ghz. I was told to try to go to settings & select 2.4Ghz, but could not get in. So Sky sent a new router. 

Hopefully that all makes sense

[JasonGodden]

Power & WiFi lights are on. Internet & voice lights are off

[cookiemonsteruk]

@JasonGodden 

The quickest way to contact sky would be by phone

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Although we can escalate it to sky for you. Sounds more like a unrelated outage rather than the hub