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Discussion topic: New hub activation date

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This message was authored by gandalf This message was authored by: gandalf

New hub activation date

Where is the activation date as I can't see any date on any of the boxes the new hub came in??

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: New hub activation date

Posted by a Superuser, not a Sky employee. Find out more

@gandalf 

 

Your activation date will be in your my sky app your orders section

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This message was authored by Highlinder This message was authored by: Highlinder

Re: New hub activation date

Posted by a Superuser, not a Sky employee. Find out more

@gandalf  Is this a replacement hub or have you upgraded your broadband package with Sky?

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gandalf
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This message was authored by gandalf This message was authored by: gandalf

Re: New hub activation date

Thanks for your reply, but I have no orders or order history as the upgraded broadband hub was the result of a telephone conversation. Any other advice please?

This message was authored by GD1 This message was authored by: GD1

Re: New hub activation date

Posted by a Superuser, not a Sky employee. Find out more

@gandalf  So you have Sky Broadband already?  If yes just plug in the new hub in place of the old one.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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gandalf
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This message was authored by gandalf This message was authored by: gandalf

Re: New hub activation date

It's an upgraded hub package to improve the speed, I am an existing customer. I am just wondering should the connection be instant or does it take a while?

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: New hub activation date

Posted by a Superuser, not a Sky employee. Find out more

@gandalfYou should be able to change out routers without much issue. Just have to reconnect all your devices as the the router has a new Wi-Fi name and password unless you change it to the old one.

If someone has helped give them Like.

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