New free sky hub

[Kenzy]

So Ive ordered a new hub from sky because the one I have will be obselete from Dec25.  A free offer from sky. BUT I also saw my skyq box hub will not recive internet after Dec 25 but no options to update.  My skyq hub runs on wifi currently but if i run it directly off the incoming phone/internet line will it no longer work and so will i only be able to use wifi.

[TimmyBGood · Accepted solution]

@Kenzy 

It's the Q Hub (internet router) which is not going to get updates past the end of year, although it will still function to provide internet access.  Sky needs to replace them and all previous models because they don't meet new requirements for devices connected to the telephone network.

A Sky Q television box is not affected by this, and there's been no announcement of any change in their status.

[Kenzy]

Once I selected to replace my sky hub, I was taken to a page where it said:

• Sky Hub: It has stopped receiving service and security updates.

Then under that was an image of my sky q box and it said:

• Sky Q Hub: It will stop receiving service and security updates on 31 December 2025.

I assume one is my router the other my TV skyq box.

[MightyQuinn]

Hi @Kenzy   A Sky Q box is not a Hub.

[caesarome]

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@Kenzy wrote:

• I assume one is my router the other my TV skyq box.

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You have a Sky Q hub for the internet, you also have a Sky Q box for the TV, the two are different. It is the Sky Q hub that needs to be replaced if you have it.

[Laing1]

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@Kenzy wrote:

Once I selected to replace my sky hub, I was taken to a page where it said:

• Sky Hub: It has stopped receiving service and security updates.

Then under that was an image of my sky q box and it said:

• Sky Q Hub: It will stop receiving service and security updates on 31 December 2025.

I assume one is my router the other my TV skyq box.

---

@Kenzy without seeing the pictures its hard to say but I think the Sky hub is the old up right router which is not receiving any further updates the Sky Q hub is also a Sky router that looks similar to a Sky Q box and this router will stop receiving update in December 2025 you will likely receive the Sky broadband hub/router as a replacement which was introduced in 2019

[Kenzy]

Great community. Thanks all. 

[TimmyBGood]

 

The Sky Hub and Sky Q Hub both need replacing as they aren't compliant with new security regulations.  The Sky Broadband Hub (and the white Max Hub, not pictured) will become the only supported models.

[Loz-D]

How did you order a new sky hub? We received a letter saying our hub would not receive updates from Dec 25 and to log in to our account. Logged into our account but nothing to say how you get new hub. Any ideas?

[Daniel0210]

@Loz-D 

It's a genuine letter. I changed my Sky Q hub after receiving a similar correspondence in email format.

There should be a URL quoted at the foot of the letter. When you go to this, there's a dropdown option to change your hub...

Take a look at your options:

Change your hub

Keep your hub and change your hub admin password

Switch to Full Fibre broadband

Add Sky WiFi Max

Here's the legal bit

If that doesn't work you'll need to call Sky to arrange it.

[caesarome]

@Loz-D 
This is the link you need:

https://sky.com/skyhuboptions

[Booing]

Can you please send me sky router 

[Daniel0210]

@Booing 

The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

What Sky hub do you currently have? Have you received an email or letter about exchanging an old hub for a more up to date model? 

[Booing]

Can I have one 😸

[JimM1]

@Booing NO!