New fibre customer, cannot download or watch recordings

[Kelly166]

Anyone know why I can't download or watch recordings. Fibre was installed yesterday. Only me.on my phone being used.

[Mr+Flibbles+86]

Hi there @Kelly166 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147