New fibe

[Dianewallis]

Since switching to fibre 100 ive had nothing but trouble. I live in a two up two down and connections are shocking my son can't connect his phone and he's in the room above the set up of the wifi

[caesarome]

@Dianewallis 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max