New customer

[rraven13]

Hi, I changed yesterday to Sky broadband from BT, the hub is working fine but I dont get signal in all rooms of my house,  Enything past 10m of the hub is very poor, I have an Amazon fire stick around 15-20m from the hub and it dosent get anything?

can you please look into this

many thanks

[TimmyBGood]

@rraven13 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.