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Discussion topic: WIFI NOT WORKING SINCE 01/07/24

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KC14-8
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This message was authored by KC14-8 This message was authored by: KC14-8

WIFI NOT WORKING SINCE 01/07/24

‎09 Jul 2024 10:23 AM

PLEASE HELP ME MY WIFI HASN'T BEEN WORKING FOR 1 WEEK NOW. WIFI LIGHT KEEP ON DISAPPEARING FOR NO REASON. I ALSO WORK FROM HOME. SO DEPRESSING I CANT FUNCTION. I HAD TO GO TO A CAFE TO USE THEIR WIFI.. PLEASE WHY AM I PAYING SKY FOR?? I HAVE CALLED, EMAIL. NOBODY HAS SINCE HELP
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TimmyBGood
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Re: WIFI NOT WORKING SINCE 01/07/24

‎09 Jul 2024 10:26 AM

Posted by a Superuser, not a Sky employee. Find out more

@KC14-8 

 

Sky doesn't use email for fault logging.

 

Do you actually have an open support case with Sky as a result of a phone call?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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KC14-8
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This message was authored by KC14-8 This message was authored by: KC14-8

Re: WIFI NOT WORKING SINCE 01/07/24

‎09 Jul 2024 11:21 AM

YES I HAVE AN ONGOING CASE WITH THE SKY. THEY SENT ME A NEW BROADBAND. IT ACTUALLY THE NEW BROADBAND PLAYING UP. IT HASNT WORK SINCE WE SET IT UP. HAVE REQUESTED FOR ANOTHER BROADBAND, NOTHING HAPPENED. 

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