New customer

[Helenjm]

How do you speak to a person ? I've rung 9 time and it keeps saying it's closed . My broad band isn't connecting properly to phone TV or printer . How do you actually get help ?

[SKY1992bf]

@Helenjm There is currently training takings place for call centre staff so best advice I can give is to try calling again later this afternoon 

[caesarome]

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@Helenjm wrote:
My broad band isn't connecting properly to phone TV or printer . How do you actually get help ?

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What do you mean @Helenjm by it isn't connecting properly so are they connected and the signal is weak ?

[TimmyBGood]

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@Helenjm wrote:
My broad band isn't connecting properly to phone TV or printer . 

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With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

[Helenjm]

Yes ,websites are slow downloading  on my phone and keep freezing ,TV loses connection ,printer extremely slow etc .

I eventually got a real person to speak to on the phone and I have an engineer coming .

Thanks for replying 👍🏻

[Helenjm]

Thank you !