0

Discussion topic: New customer - postcode not recognised

Reply
Avatar for DD2091
Level 0 icon
What's this?
This message was authored by: DD2091

Message posted on ‎22 Jan 2026 11:47 AM

New customer - postcode not recognised

I'm trying to log in online and on the app to track my order, but I keep getting the page where it asks for my postcode and when I enter my postcode I get an error message. I've entered it all in CAPS, with/without spaces as per other discussions but keep having the same issues. Can anyone help? 

Report post
Post 1 of 2
134 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎22 Jan 2026 12:12 PM

Re: New customer - postcode not recognised

Posted by a Superuser, not a Sky employee. Find out more

@DD2091 

You will have to contact Sky about this, perhaps via one of the social media links at the bottom of the page if you are unable to call for help.

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
118 Views
0 Likes
Reply
Reply