Possible low speed fix

[Chocc]

I joined sky broadband (full fibre 300)13 days ago and since then have only been getting speeds of about 94Mpbs. The automatic checker that happens after installation confirmed the issue to be external as, within my house, the signal was very good to my devices. It has been consistant at that speed and it has been fine for what I need it for but obviously not the speed I'm  paying for. The only communication I've from sky is an automatic apology email/message offering me the chance to upgrade at no extra cost. No mention of any intervention to improve the speed and I found it strange that I'd be offered the chance to upgrade (obviously to a faster speed) when I couldn't even get the lower speed guarantee with my current package. 
I decided to put off actually contacting sky until the first full fortnight of having the new equipment was up,  but today I thought I'd have a look on here to see if anyone had advice. Initially all I could find was that most people seemed to have the same problem until I found one suggestion saying to reset the hub so I thought I'd give it a shot - I'd just been trying to unplug etc before. Lo and behold I almost immediately got over 300 Mbps!!!!!!! 
I'm guessing that potentially that would have been suggested as a potential fix if I had called sky but find it very odd that their only communication on detecting a problem was the upgrade offer - I presume the 'no extra cost' was just the installation, not the monthly cost which would have been higher🤔🤔🤔🤔

I can't remember whose message suggested trying the reset but I'm grateful to them - maybe it would be worth other people with slower than guaranteed speeds trying the reset as I did.

[JimM1]

@Chocc The service checker has a stored history for 30 Days with the connection all the way through to the sky hub, to see that it is broadband and the > to expand, then you will get a bar chart see the link below for the sample.... If your's is at 94Mb/s daily then one off two things can happen, the Port4 wan connection back off the hub Ethernet link to the ONT lan connection, that cable requires all 8 pins and all the 8 cores to be connected when so you get 1Gb/s between both, so one bad pin possible bad cable it drops to the 100Mb/s as the choice.... The sky hub and the ONT also negotiate the speed and by defaults the ranges are 10/100/1000Mb/s 10 is very unlikely but the 100 is possible, 1000 should be the norm on a good cable connection between both....

Do have a look on your own service checker, if it has been 100Mb/s for the last umpteen days that will let you know possibly, as you now have the 300 the daily check will jump to show you, but it is ONLY once per day that sky checks the system! Links are all below for you!

Service Checker bars sample at a FF500 connection off mine!
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393

https://www.sky.com/servicechecker

[Chocc]

I think it has actually fixed it. For the first 12 days it came up on the checker with  a 'problem' because it was only just over 90 each day. All the devices in my home had good connections to the hub though.  I'm not at home at the moment but just checking my app it is now saying no problems and has tested at 300+ so resetting the hub does seem to have done the trick. 
I popped the message on today as I thought it might be at least worth a try for other people. Maybe I should've tried it earlier - maybe it's a fluke that it worked 🤷🏼‍♀️ - just hoping it stays the same. I'm not really techy, just know all the lights on all the equipment were doing the correct thing, streaming was actually fine - just measured download speed was lower than it should be, upload speed was fine.

[JimM1]

@Chocc As before keep an eye on the checker, expect it to start showing the 300Mb/s or around that mark, could be the hub, the cable moving slighty may have reseated the cable sockets etc, but your first reported 94Mb/s is a sure fire that the hub was down operating at the 100Mb/s limit and that the sky service checker is showing it then that also confirms it! 👍