New broadband customer question

[Timalay]

Where I live, I am quite lucky to have 3 full-fibre networks available to me (Openreach and Cityfibre).  However, about3 years ago, I tried to get full fibre with my old ISP, but Openreach couldn't successfully thread the fibre through the duct because they thought there was a blocked duct on my neighbour's drive, and my neighbour didn't want the drive dug up because the local water company had messed it up prevously, and it was a right pain for them to sort out, so I had stick with FTTC.  Until 2 years ago, Openreach tried again and managed to find where the blockage really was and managed to thread the fibre through to my house.  A few months back, the neighbour whose drive Openreach thought orgianlly the drive was causing the problem sold, and new people moved in. Now they had CityFibre installed, and they had the same problem threading the Fibre through.  Being helpful, we directed CityFibre to where the problem was, and they managed to find the problem, and thread their fibre through too.  I was talking to the CityFibre engineers, and they said a note would be put in their files.

Now on to my question, I know Sky uses both Openreach and CityFibre.  If I were to switch to Sky broadband, and say CityFibre couldn't thread the fibre cable through, would I be able to use Sky Broadband over the Openreach cable I already have instead?   Sorry if that seems like a daft question, and for the long post.

Many thanks

[Me134]

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@Timalay wrote:

Where I live, I am quite lucky to have 3 full-fibre networks available to me (Openreach and Cityfibre).  However, about3 years ago, I tried to get full fibre with my old ISP, but Openreach couldn't successfully thread the fibre through the duct because they thought there was a blocked duct on my neighbour's drive, and my neighbour didn't want the drive dug up because the local water company had messed it up prevously, and it was a right pain for them to sort out, so I had stick with FTTC.  Until 2 years ago, Openreach tried again and managed to find where the blockage really was and managed to thread the fibre through to my house.  A few months back, the neighbour whose drive Openreach thought orgianlly the drive was causing the problem sold, and new people moved in. Now they had CityFibre installed, and they had the same problem threading the Fibre through.  Being helpful, we directed CityFibre to where the problem was, and they managed to find the problem, and thread their fibre through too.  I was talking to the CityFibre engineers, and they said a note would be put in their files.

Now on to my question, I know Sky uses both Openreach and CityFibre.  If I were to switch to Sky broadband, and say CityFibre couldn't thread the fibre cable through, would I be able to use Sky Broadband over the Openreach cable I already have instead?   Sorry if that seems like a daft question, and for the long post.

Many thanks

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I'm not 100% to be honest but normally Sky defaults to Cityfibre when available but it may come down to the engineers on the day. If you know where the blockage or congestion is then hopefully they'll see the note and try to get the Cityfibre cable through, or at least have a word with them if possible when they turn up. In our area OR are actively recovering old cables from from ducting as more and more space is needed. Perhaps they could remove the OR cable and replace it with the Cityfibre one. Cityfibre use a different box internally and externally to OR BTW.