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Discussion topic: Connection issues

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This message was authored by: AB1291

Connection issues

Hi my phone keeps losing connection and using all my data, Iit is only about 15 feet from the hub although it is in another room
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This message was authored by: Nanna-T

Re: Connection issues

Mines the same and my sky puck has lost WiFi connection as well, but the service checker says theres no known issues
This message was authored by: Chrisee

Re: Connection issues

Posted by a Superuser, not a Sky employee. Find out more

@AB1291 a lot depends on the wall between the two rooms and other obstructions like radiators. Make sure the hub is out in the open and off the floor on a surface well away from other equipment. If your home has brick internal walls these inevitably will reduce signal levels while any metal will bock the signal completly its simple physics. Turn off settings like WiFi assist on the phone as that will switch to using mobile data where it is faster. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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