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Discussion topic: New WiFi installed 2 weeks ago

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This message was authored by: KayP2

New WiFi installed 2 weeks ago

New internet installed 2 weeks ago. Not working properly.

 

cannot connect to sky boxes (any of the sky q boxes), only 2 of the 4 ring cameras work, the Alexa won't connect etc.

 

Gone through the support for each device. Everything points to a problem with the WiFi router.

 

an extender was left but not installed too. The chap installing it said he had problems with a wire, I don't think he fixed it. Left at short notice without confirming with us that it worked or any testing.

 

needs an urgent fix

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This message was authored by: JimM1

Re: New WiFi installed 2 weeks ago

@KayP2 What was newly installed with the sky broadband, see the hub link below!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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