Discussion topic: New WiFi installed 2 weeks ago
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Message posted on 27 Jul 2025 02:42 PM
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New WiFi installed 2 weeks ago
New internet installed 2 weeks ago. Not working properly.
cannot connect to sky boxes (any of the sky q boxes), only 2 of the 4 ring cameras work, the Alexa won't connect etc.
Gone through the support for each device. Everything points to a problem with the WiFi router.
an extender was left but not installed too. The chap installing it said he had problems with a wire, I don't think he fixed it. Left at short notice without confirming with us that it worked or any testing.
needs an urgent fix
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Message posted on 27 Jul 2025 02:48 PM
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Re: New WiFi installed 2 weeks ago
@KayP2 What was newly installed with the sky broadband, see the hub link below!
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
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