Discussion topic: New Order
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Message posted on 19 Feb 2026 10:19 AM
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New Order
I've just placed an order for a new broadband connection at my property.
I am writing to see if there is any way to expedite the activation process. Currently, I am in a total "dead zone"—there is no mobile signal in my area, and since I don't have working Wi-Fi yet, I am completely cut off from the network while I'm inside the house.
Could you please provide an estimated connection date? If there are any cancellations or earlier slots available for an engineer visit (if required), I would greatly appreciate being prioritized so I can get back online.
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All Replies
Message posted on 19 Feb 2026 10:22 AM
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Re: New Order
@Sachin8
You may be aware already but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.
There is no priority given and lead in times for new installations are typically 10+ days minimum.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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