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Discussion topic: New Hub it says do not connect till date given in email I can’t find any date given in the 5 emails

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Avatar for Snowy3737
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This message was authored by: Snowy3737

Message posted on ‎01 Nov 2024 01:27 PM

New Hub it says do not connect till date given in email I can’t find any date given in the 5 emails

We've been sent a new Hub to connect which we haven't done yet because it says don't connect till date that is given in the email

ive got 5 emails from you about the telephone conversation when we renewed out contract and I can't find any date to say when we can connect it

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Nov 2024 01:45 PM

Re: New Hub it says do not connect till date given in email I can’t find any date given in the 5 ema

Posted by a Superuser, not a Sky employee. Find out more

@Snowy3737 

You are talking to other customers here so can you tell us why you have been sent this new hub as I take it you are not a new customer to Sky Broadband but have changed your package, if so does anything appear here for you:

 

https://www.sky.com/ordertracking

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