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Discussion topic: Cannot connect my ring doorbell to sky max

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Message posted on ‎01 Nov 2024 12:38 PM

Cannot connect my ring doorbell to sky max

Have just got Sky Max and I can't connect my ring doorbell to it.  Have tried umpteen times and it still doesn't work.

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎01 Nov 2024 12:43 PM

Re: Cannot connect my ring doorbell to sky max

Posted by a Superuser, not a Sky employee. Find out more

@232 

 

You may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub administration settings in the My Sky app.  It's also possible to use those settings to temporarily disable the 5Ghz band.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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