New Hub delivery- Sky Hub 4.2

[manjup]

Hi

i received an email from Sky,

I received my new hub last week as I renewed my broadband and requested the hub be sent at the same time. It arrived the next day. Was easy to set up.

Hope this helps.

[julianna1973]

I got an email, dont recall any letter. The address doesnt seem to be on the email, can you post it here? coz I have to order on behalf of family members & would prefer a straight forward method, i had hassle ordering for myself thru webchat etc

[caesarome]

---

@julianna1973 wrote:

I got an email,

---

There is a link in the email that you can order it from so have you done this ?

[Daniel0210]

---

@julianna1973 wrote:

can you post it here? coz I have to order on behalf of family members & would prefer a straight forward method, 

---

@julianna1973 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Any loaned equipment will be delivered to the address where the account is. 

[sonic1971]

I also got an email from Sky advising my router is out of date & wonder if anyone can offer myself help or advice on this issue.

I am a Sky Broadband customer for 10 years. For 9 of those years I had an SR102 router & was getting half speeds. Sky never ever told me I should have got a new router years ago. I eventually got an updated SR203 router last year which doubled my broadband speeds from 37.5 Mb/s to 75 Mb/s. I also had a dedicated Mk4 BT Openreach 5C socket added at the time.

Last week I got an email advising my router is no longer receiving updates & I should click a link to get another. When I clicked the link I got an error message & had to go through manual hoops to eventually get a router sent out.

This week I get another email saying a Sky Q 4.2 hub is being sent out. I am thinking this is the router I already have? A dual band WIFI 5 router (SR203) that is no longer supported since December 2025.

I went on the website chatbot thing & got a Sky technical agent, but got no answers there either. Agent said something about a  Broadband Max 6 hub I would have to be escalated to and was also going on about giving me 3 WIFI boosters or something. Not needed in my small 46 sq/m single level home. I ended the chat due to going round in circles.

Anyone here know what is going on with this & how I just get a plain jane router from Sky that actually still receives updates & security fixes, etc'.

Many thanks.

[Me134]

---

@sonic1971 wrote:

I also got an email from Sky advising my router is out of date & wonder if anyone can offer myself help or advice on this issue.

I am a Sky Broadband customer for 10 years. For 9 of those years I had an SR102 router & was getting half speeds. Sky never ever told me I should have got a new router years ago. I eventually got an updated SR203 router last year which doubled my broadband speeds from 37.5 Mb/s to 75 Mb/s. I also had a dedicated Mk4 BT Openreach 5C socket added at the time.

Last week I got an email advising my router is no longer receiving updates & I should click a link to get another. When I clicked the link I got an error message & had to go through manual hoops to eventually get a router sent out.

This week I get another email saying a Sky Q 4.2 hub is being sent out. I am thinking this is the router I already have? A dual band WIFI 5 router (SR203) that is no longer supported since December 2025.

I went on the website chatbot thing & got a Sky technical agent, but got no answers there either. Agent said something about a  Broadband Max 6 hub I would have to be escalated to and was also going on about giving me 3 WIFI boosters or something. Not needed in my small 46 sq/m single level home. I ended the chat due to going round in circles.

Anyone here know what is going on with this & how I just get a plain jane router from Sky that actually still receives updates & security fixes, etc'.

Many thanks.

---

You're perhaps getting the old Sky Q hub (a flat horizontal router that looks like a Q box and is being replaced and no longer supported) with the SR203 which stands vertically. The SR203 has 4 ethernet ports, the Sky Q hub has only 2. The SR203 is very much still supported, the other hub mentioned will be the Sky Max router, a large white vertically standing hub which is much maligned so hope for the SR203.

[sonic1971]

Thanks for the reply. 

I had no idea the hub I have is still being supported (SR203) due to the email I received from Sky.

I am guessing Sky think I still have my old SR102 router. I don't see any other reason to get an email saying my hub needs replacing when it is still supported.

Thanks again.