New Flat - No Live Cable

[KimGrlick]

Hi, 

I'm moving into a new flat and in my current flat, I have sky broadband that's connected into wall with ehternet cable.

In the new flat, there isn't a cable to plug it in to anywhere. Sky are due out next week to swap this over but i haven't had chance to tell them there isn't a live cable / port in the new place. Will the engineer fit this? Is there an extra charge? What's included in their visit to swap broadband when moving home?

I believe the apartments do have internet and there's apparently a BT Box outside..

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147