New Contract. Future bills in My Sky account is higher than what was offered and agreed.

[AJFR28]

Hello,

Has anybody experienced this? My previous contract was supposed to end this September so in August, i rang customer service if there's any deals they can offer me. I was offered the Ultrafast  Broadband for a promo I think and was told it would be £32.00 per month for a contract of 24 months. I get that there would be different charges from when it had activated but since my payment is direct debit, I was already charged £28.00 at the end of  July for the month of August with my previous contract then charged £37.00 at the end of August for the new contract and some charges due to changes. Now, I was checking my sky account and noticed the future billings as well as this end of September is still £37.00. Has anybody had the same issue?

[TimmyBGood]

@AJFR28 

Do your subscription details include the WiFi Max subscription supplement?  £32 + £5 for the add-on might explain the discrepancy.

[AJFR28]

@TimmyBGood No it doesn't. I don't have any supplements or anything. Just the broadband and sky talk whick I don't use anyway so that doesn't charge me anything.