New Broadband Hub

[SimmerDan]

i renewed my contract with sky for TV broadband and talk  and added sky broadband boost  sky are sending a new hub when ive already got one  why are they sending me a new hub when ive already got one i am so confused.

[Highlinder]

@SimmerDanWhich hub do you have just now from Sky, from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[SimmerDan]

I have the middle one the small black one

[Highlinder]

@SimmerDanIf you are getting the one on the far right then with more ports and better Wi-Fi.

[TimmyBGood]

@SimmerDan 

 Broadband Boost comes with the WiFi Guarantee so Sky replace the Q Hub with a Sky Broadband Hub to get better wireless performance: Q Hubs were always hampered by their shape (chosen to match the Q television boxes rather than for optimal antenna orientation).  They will want you to return the Q Hub to them once the Broadband Hub is in place.