New Broadband Customer

[RHS1996]

Hello

New customer to sky broadband. Im not sure if my broadband order has been properly received by Sky, I can't track it in the app and I haven't received a contract or anything, just really basic 'order confirmed' email with no actual account details or paperwork.

I did get an email from my existing broadband to say my account will be closing so something has happened but I've read similar posts on here where a customer has a similar issue and was left disconnected with no modem on set up day.  Ideally wanting to avoid this.

If anyone knows if this is normal or if I need to call can you let me know please?

Many thanks

[Chrisee]

@RHS1996 check your are logging into the My Sky app or websitecwith the Sky id linked to the new account I would also check your email spam folder. If you are still stuck give Sky a call to check the planned switch over date. Your new Sky hub should arrive a day or so before that date.