Disconnection day - house move

[Loubput]

I recently let Sky know we would be moving home on the 10th (Monday) so went through the process to switch over. I was told this meant the broadband at the current address would be switched off on the 7th (Friday) but as I shared concerns we needed internet access during the day, I was told on the phone the switch off would be the evening. Later we received notification something has gone wrong and they needed to restart my order. So went through the process again. This time, they said the new switch on date has to be the 11th (Tuesday). I said in this case can the switch off at current address be the 10th. It's now 6am on the 7th and the internet has already been switched off. I checked back the documents and they did not update the switch off date so it still says the 7th, but we were originally told in this instance it would not be switched until the evening. I'm assuming they won't be able to do anything about getting us back online today in the current property?

[Chrisee]

@Loubput it is not Sky who handle the activation and deactivation of lines that work is done by Openreach the network operator. Whoever promised a switch off at a specific time of day should not have done so as Openreach schedule the various tasks at each exchange for all of their ISP customers any of which can happen anytime during the day. 

I am not stotally surprised that the change in date of the switch off did not get through as there is a 14 day leadtime for this work. Unfortunstely once a line is disconnected it is normally impossible to get it re-connected as it requires a new order. Openreach are a huge outfit and are pretty inflexible.