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Discussion topic: Never up to speed

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This message was authored by: Dramarama

Never up to speed

I have been with sky since 6/5/25 and my broadband has never worked properly. Guaranteed speed of 30.2mb and thr highest i have ever had is 23mb. Talking to customer services is getting me nowhere! Any suggestions grateful
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This message was authored by: Sharcuk

Re: Never up to speed


@Dramarama wrote:
I have been with sky since 6/5/25 and my broadband has never worked properly. Guaranteed speed of 30.2mb and thr highest i have ever had is 23mb. Talking to customer services is getting me nowhere! Any suggestions grateful

How are you testing your speed? Sky's guarantee relates to speed to the hub, once the signal leaves the hub, either via Ethernet cable or WiFi, it's really down to you to maximise the speed as best you can.

 

This might help...

https://www.sky.com/help/articles/broadband-tips-when-working-from-home

 

 



Sky Q, 3 mini boxes, booster and full fibre gigafast. Good WiFi coverage throughout a 4-bedroom house!
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