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Discussion topic: Never up to speed
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This message was authored by: Dramarama
Message posted on 12 Sep 2025 04:11 PM
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Never up to speed
I have been with sky since 6/5/25 and my broadband has never worked properly. Guaranteed speed of 30.2mb and thr highest i have ever had is 23mb. Talking to customer services is getting me nowhere! Any suggestions grateful
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This message was authored by: Sharcuk
Sky Q, 3 mini boxes, booster and full fibre gigafast. Good WiFi coverage throughout a 4-bedroom house!
Message posted on 12 Sep 2025 04:33 PM
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Re: Never up to speed
@Dramarama wrote:
I have been with sky since 6/5/25 and my broadband has never worked properly. Guaranteed speed of 30.2mb and thr highest i have ever had is 23mb. Talking to customer services is getting me nowhere! Any suggestions grateful
How are you testing your speed? Sky's guarantee relates to speed to the hub, once the signal leaves the hub, either via Ethernet cable or WiFi, it's really down to you to maximise the speed as best you can.
This might help...
https://www.sky.com/help/articles/broadband-tips-when-working-from-home
Sky Q, 3 mini boxes, booster and full fibre gigafast. Good WiFi coverage throughout a 4-bedroom house!
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