Network name disappeared after power cut

[stujay1972]

We had a power cut this morning. Since then my chosen network name will not connect. Internet is connecting automatically to SKYC4JNP which I guess might be the name of the router. How do I get retrieve my chosen network name? Everything is connecting fine without a password except for my Nest heating system, and I don't want another cold shower!

[Highlinder]

@stujay1972  Did you costomise the SSID name on the router?

[stujay1972]

If you mean did I change the name of the network, yes I did. I'm also struggling to get into the network page, typing 192.168.0.1 isn't getting me anywhere

[Highlinder]

@stujay1972  Are you doing this via a wired or wireless device?

[stujay1972]

I assume it's classed as a wireless router, there is a wire coming from the phone point to the purple connection at the back of the router

[Highlinder]

@stujay1972  No what I was asking is do you have devices that connect via wired or just wireless to the router. The reason we are asking as it is easier to connect via a wired device like a computer or laptop connected via eithernet.

[Chrisee]

@stujay1972 sounds like your hub has reset itself which can happen occasionally.

To access the web interface if possible use something connected by ethernet rather than wifi as it makes it far simpler but if you cant rdmember if you change the SSID you will have to manually reconnect when the change takes effect after the reboot. Try not to use a device running ios or ideally MacOS as there is an issue with getting changes recognised.both windows and Android work but if forced to use an Apple device use a browser like Chrome rather than Safari

The power cut may have done other damagecto the hub as to reset it there must have been a power surge if you suspect thst call Sky tonget it swapped out.