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Discussion topic: Network connection

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This message was authored by: PaulH9

Message posted on ‎19 Apr 2025 02:23 PM

Network connection

No network connection, read + tried everything but still no connection to TV

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Avatar for Jynxy
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Superuser
This message was authored by: Jynxy

Message posted on ‎19 Apr 2025 02:33 PM

Re: Network connection

Posted by a Superuser, not a Sky employee. Find out more

Hi,

 

How are you connecting to the TV is this via ethernet or Wifi?

What have you tried so far as this will help.

Are any other devices able to connect.

What router do you have.

 

Thanks

Sky Superuser - If i have helped you please mark as solution to help others. Thanks
1x Sky Q Silver - 1x Sky Wifi Max Hub - SKY Fibre Ultrafast.
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This message was authored by: PaulH9

Message posted on ‎19 Apr 2025 05:51 PM

Re: Network connection

Hi

I'm using WIFI to connect to TV with max hub. I've done all they advised on web/TV to reconnect (push WPS, turn on/off) + I've refreshed connect on TV itself. As said tried several times to get connected but just keeps kicking me back to "no connection" on sky page

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Superuser
This message was authored by: Jynxy

Message posted on ‎19 Apr 2025 07:29 PM

Re: Network connection

Posted by a Superuser, not a Sky employee. Find out more

What lights do you have on the front of the router, 

 

Can you check here under broadband and report back.

 

https://www.sky.com/servicestatus 

Sky Superuser - If i have helped you please mark as solution to help others. Thanks
1x Sky Q Silver - 1x Sky Wifi Max Hub - SKY Fibre Ultrafast.
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