29 Jun 2024 06:48 PM
My sky q and sky minis lose network at least 4 times a week. No other devices will connect to the internet. However when I check it on the sky app it states the internet all "looks good"
Any tips and advice??
29 Jun 2024 10:19 PM
29 Jun 2024 11:44 PM
Nope, it's just ongoing but clearly isn't the internet. I think the sky q box my be faulty. It seems to effect all the devices in our house.
i have booked a engineer
30 Jun 2024 07:15 AM
Posted by a Superuser, not a Sky employee. Find out more@J3bs call Sky and explain that your Q boxes are losing connection and they will either send out an engineer to sort the issue or send you a WiFi booster.
@Boo1uk while Sky will take action if the Q boxes are not connecting they wont do the same for third party kit unless you buy an add-on package like Broadband Boost. Gaming over wifi is neverca good idea so forvtge Xbox you msybe bettervoff buying a powerline networking kit thst uses your house mains wiring tongetvthe signal upstairs.
30 Jun 2024 08:09 AM
I wish it was as simple as ringing up. I don't like to anymore as previously when I rang with a problem previously I was give sports free for 3 months. However it Was never free and I was charged for 5 months before I noticed at a cost of roughly £60 a month. I logged a complaint and was told I would be contacted within a week. A month later and still no contact. Skys Customer service is awful
30 Jun 2024 08:21 AM
Posted by a Superuser, not a Sky employee. Find out more@J3bs normally Sky are pretty good about responding to complaints but to find out what has gone wrong and tge sort your Q box issue Inhave escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get both sorted they usually can get to the bottom of mostvthings and if they cant sort something themselves thsy know someone who can .
. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.
30 Jun 2024 09:16 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @J3bs an invite to chat to look into the billing issue.
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