Neighbour has cut our broadband cable

[Vixky85]

Since we cannot find a way to phone sky I'm gonna try here.  My neighbour has cut our broadband cable and we have no idea what to do next 

[Daniel0210]

@Vixky85 

Accidently or deliberately?

If deliberate Sky will probably need a crime reference number.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟣 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🟣 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.