01 Aug 2023 06:38 PM
I've moved to a new place where Sky broadband isn't available. My contract has been cancelled. I keep receiving texts from sky threatening me with charges if I don't return the equipment. You have not sent me packaging.
01 Aug 2023 06:45 PM
Posted by a Superuser, not a Sky employee. Find out more@Fedupfred236 You can use your own packaging.
You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband
Remember to keep your proof of posting.
01 Aug 2023 06:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Fedupfred236 wrote:
You have not sent me packaging.
Firstly, this is mainly a customer helps customer forum so you’re not talking to Sky Customer Services. Sky won’t know who you are from your Community log-in name.
If you’ve cancelled successfully Sky send out returns packaging near the end of the cancellation period, [14 days for Broadband] but to the address that the subscription was registered at.
No problem. Browse or search to find help, or start a new discussion on Community.
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